What are incoming and outgoing calls
What does "call management" mean?
Call management is the organization or distribution of incoming and outgoing calls. In the event of a high volume of calls, the number of calls can, for example, be distributed to the individual responsible. Cloud telephone systems also support call management, as they are specially designed for telephony behavior in companies.
Application and function
Call management has several functions, but its primary purpose is to better manage incoming and outgoing calls. A call management works according to an order system, which is supposed to help the user with the processing of phone calls.
First, the call management sorts calls according to the categories incoming, outgoing and not answered. This can be subdivided into further categories, e.g. calls can be assigned to specific persons in charge, departments or projects. The employee can also store information on the respective phone call during or after the phone call. This can be useful for summarizing the content of the conversation, attaching files or setting reminders. With these functions, telephone stress can be avoided and dealt with more easily.
Call management is often technically supported by a queue or an IVR system.
- Optimization of the handling of telephony
- Support with the organization of incoming and outgoing phone calls
- Increased customer satisfaction
- Efficiency of internal company processes
- Why are some people so dull
- Has anyone ever died with an erection
- How beautiful is Singapore
- What is the world economy based on
- Who has a crush on your celebrity 1
- Where does Jimmy Carter teach Sunday school
- What is stopping you from being proud
- How does principal component analysis work
- What is the most disturbing children's book
- Contains Artex asbestos
- How does a boat work
- How does a vacuum cleaner work
- Does anyone like lesbians
- What is the Deccan Plateau covered with?
- Where can I buy Brazilian bikini bottoms
- What is osteopathic manipulation
- Why is a digital marketing strategy important
- What happens when a man turns 35
- How do we feel loved so intensely?
- Why do most objects rotate in space
- What is gold in Hokkien Chinese
- Jealousy is inevitable in polyamorous relationships
- How can a pigeon net increase the harvest yield
- Why do people intentionally hurt others