Which Indian advertising is the most annoying
This is to stop annoying advertising calls
The Swiss should be better protected against unwanted advertising calls and high roaming charges - this is what Parliament wants. Now details are known how this is to be achieved.
On Friday, the Federal Council opened the consultation process on a package of ordinances on the Telecommunications Act. Telecommunications service providers are now obliged to protect their customers not only from unfair mass advertising, but also from unfair advertising.
This includes advertising calls from a number not registered in the telephone directory. Anyone who does not take into account that a customer does not want to receive an advertising message according to the note in the phone book is doing unfair advertising. Finally, those who use data from such calls fall under the provision.
Various filter offers
In the future, customers should be able to obtain information about the callers from the provider. The providers are also obliged to offer customers at least two solutions: one that is managed by the provider and only needs to be activated or deactivated by the customer, and one that the customers have to manage themselves.
These can be, for example, two filter offers, as the Federal Council writes in the explanatory report on the consultation. The solution, which can be managed individually, enables customers to block calls that may not be blocked by the providers because they are either louder or do not fall under the relevant law at all.
to inform customers
Other changes affect roaming. Parliament had given the Federal Council the opportunity to combat disproportionately high retail tariffs and to set upper price limits.
The Federal Council wants to oblige providers primarily to inform customers. They usually receive information about roaming in the form of an SMS. If a customer cannot receive such an SMS, the provider must block access to the roaming services until the customer has reactivated it himself.
When reactivating access to the roaming services at the latest, customers must also be informed of the applicable prices and the location where they can query the applicable tariffs and the tariff options available to them for price reductions.
Customers must also have the option of setting a limit for their roaming costs or choosing a corresponding tariff option. These measures are only mandatory if the costs for roaming services are higher than for a similar use in Switzerland.
Billing to the second
It is also provided that the mobile phone providers must bill to the exact second and kilobyte. The latest figures show that there is still a mismatch between the minutes charged and the minutes actually consumed, the report says.
The principle that consumers only pay for the volumes they have actually drawn should apply to both data and calls. The final amount may be rounded up to the next 10 cents.
Maximum 30-second tariff
There is one exception: If the Swiss mobile phone providers do not receive the data required for invoicing from their foreign partner companies to the second and kilobyte, they cannot pass the services on to their customers with such accuracy. However, the providers must prove this on the basis of the data provided.
The mobile phone providers are also allowed to set minimum costs for a call so that they can cover the costs incurred for establishing a connection in any case. The minimum costs per call may not exceed the tariff for 30 seconds. This tariff structure corresponds to that of the EU and has proven itself, writes the Federal Council.
Do not hinder third-party providers
Furthermore, the mobile phone providers must not hinder the use of roaming services from third-party providers abroad. If such an offer exists and a customer wants to purchase it, this must be possible in a simple manner.
In addition, there are new provisions on short numbers, emergency calls and exceptions to the obligation to be network neutral. Interested parties can comment on the planned changes to the ordinance by March 25, 2020.
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