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SALES & RETURN TERMS ("TERMS")

APPLE RETAIL SALES AND RETURN TERMS FOR APPLE STORE COLLECTION ("APPLE STORE COLLECTION TERMS")

SALES & RETURN TERMS ("TERMS")

Thank you for shopping at http://www.apple.com (“Apple Online Store”). We want to make sure that you have a good experience when you discover, rate and buy our products in the Apple Online Store at http://www.apple.com, in the Apple Store mobile app or by calling the Apple Contact Center. Both the Apple Online Store, the Apple Mobile Store App and the Apple Contact Center are operated by Apple Distribution International, a company under Irish law with its registered office at Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, registered under number 470672 in Ireland Company register. For the purpose of better readability for both sides, the Apple Online Store, the mobile Apple Store app and the Apple Contact Center are referred to as "Apple Store" and Apple Distribution International as "Apple", "we" or "us". Apple can be reached by post at the above address, by phone toll-free on 0800 2000 136 (Monday to Friday from 9 a.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m.), or by email to [email protected] apple.com.

As with all purchases, certain terms and conditions apply to transactions in the Apple Store. When purchasing a product in the Apple Store, these terms and conditions apply to the sales contract concluded between the buyer and Apple, unless you have chosen to collect the product from an Apple Store via Apple Store. In this case, click here to view the Apple Store pickup conditions. The privacy policy and terms of use also apply. Customers must be 18 years or older to place orders in the Apple Store.

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Right of withdrawal

As a consumer, you have the right to withdraw from a concluded contract within fourteen days without giving any reason. The withdrawal period is fourteen days:

  • In the case of a sales contract: the day on which you or a third party named by you who is not the carrier took possession of the goods.
  • in the case of a contract for several goods that you have ordered as part of a single order and that are delivered separately: the day on which you or a third party named by you, who is not the carrier, took possession of the last goods .
  • In the case of a contract for the delivery of goods in several partial shipments or pieces: the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece.
  • in the case of a contract for the regular delivery of goods over a specified period of time: the day on which you or a third party named by you who is not the carrier took possession of the first goods.
  • in the case of a service contract or a contract for the delivery of digital content that is not delivered on a physical medium: the day the contract is concluded.

In order to exercise your right of withdrawal, you must inform us:

  • Apple Distribution International Ltd.
    Hollyhill Industrial Estate
    Hollyhill
    Cork, Ireland
    Email address: [email protected]

    Telephone number: 0800 2000 136

by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the sample cancellation form printed below for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

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Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

We bear the costs of returning the goods, with the exception of costs for express deliveries (i.e. if standard delivery was not selected). You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

If you have requested that the services should begin during the cancellation period, you have to pay us a reasonable amount, which corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract Compared to the total scope of the services provided for in the contract.

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Exclusion of the right of withdrawal

The right of withdrawal does not exist:

  • In the case of contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the buyer is decisive or which are clearly tailored to the personal needs of the buyer.
  • in the case of contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.
  • for contracts for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

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The right of withdrawal expires

  • In the case of contracts for the delivery of digital content that is not on a physical data carrier, even if the entrepreneur has started to execute the contract after the consumer has given his express consent and at the same time has confirmed his knowledge that he has his right of withdrawal The beginning of the contract execution loses.

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Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

  • At:
    Apple Distribution International Ltd.
    Hollyhill Industrial Estate
    Hollyhill
    Cork
    Ireland
    Email address: [email protected]
  • I / we [*] hereby revoke the contract concluded by me / us [*] for the purchase of the following goods [*] / the provision of the following service [*]
  • ordered on [*] / received on [*],
  • Name of the consumer (s),
  • Address of the consumer (s),
  • Signature of the consumer (only if this form is available in paper form),
  • date

[*] Please delete inapplicable.

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Apple limited one-year limited warranty

Apple Distribution International Ltd. offers a one-year limited manufacturer's warranty against defects in material and workmanship on all new Apple products. The applicable warranty terms can be found at http://www.apple.com/legal/warranty/de/ and are also contained in the Apple product packaging. Apple's one-year limited manufacturer's warranty does not apply to non-Apple branded products, even if they are packaged and sold with Apple products. Non-Apple products may be covered by a manufacturer's warranty. More detailed information can be found in the product packaging and the documentation provided.

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Warranty and guarantee rights

Apple's one-year limited manufacturer's warranty or, in the case of a product that does not bear the Apple brand name, the corresponding product manufacturer's warranty (if applicable) is granted separately and in addition to the statutory warranty rights. You find further information on the topic here.

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Cellular services

Some Apple products use cellular services that may incur additional costs and are part of a separate agreement between the buyer and the carrier they choose. Contact your mobile operator for more information.

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Prices and discounts / corrections

Apple reserves the right to change prices for products on display in the Apple Store at any time and to correct any inadvertent pricing errors. Any price changes have no effect on an order that Apple has already accepted. If the price is incorrect, we will inform the buyer of this error and give him the choice of either continuing the transaction at the corrected price or canceling the order free of charge. For additional information on pricing and taxes, see the Payment & VAT section on the help page http://www.apple.com/de/shop/help/payments.

In addition to the right to cancel an order, return a product or withdraw from a service contract for the above reasons, if Apple reduces the price of an Apple product, the buyer can call 0800 toll-free within 14 days of receiving the product 2000 136 Go to the Apple Store for a refund or credit for the difference between the price you paid and the current retail price. This refund or credit offset is only valid if the buyer contacts Apple within 14 days of the price change. Temporary price reductions such as special promotions are excluded from this.

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Order, order confirmation and order acceptance

To order products or services from the Apple Store, go to the Store's website at http://www.apple.com/de or the Apple Store mobile app, put the products you want in the shopping bag, then click to complete the order your chosen payment option via your Apple ID or as a guest customer and have the items delivered to your address or to the address of a person designated by you. Alternatively, orders can also be placed by calling the toll-free Apple Store number 0800 2000 136 (Monday to Friday from 9:00 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 6:00 p.m.). An Apple employee will guide you through the entire ordering process, from selecting the product to choosing the payment option. With both order methods you have the option to check the order again before sending it. Once you have placed the order, you will be assigned a web order number.