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Apps / software Steam: return the game - here's how


A game bought on Steam isn't always exactly what it was imagined to be. But don't worry: under certain conditions, you can still return a game and request a refund of your money.

Return policy

Steam is very meticulous about the return policy. For example, content that was purchased outside of Steam and then only activated via Steam cannot be returned. If you are caught cheating in a game and have been banned from this game by the Valve Anti-Cheat System (VAC), you will no longer be able to make a return for this game.

Another rule also applies to the return of games purchased via Steam: As a rule, you can only return games if you have purchased the game bought within the last 14 days and the game less than two hours have played.

How to return a game on Steam

If the above conditions for a refund apply, you can return the game. Follow our step-by-step instructions or take a look at the quick start guide.

Quick Start Guide: How to Return a Game on Steam

  1. Open Steam and click on the "tab" in the bar at the topHelp". In the drop-down menu you now have to"Steam support" choose.
  2. At the bottom of the Steam Support page, go to "Games, software, etc.".
  3. Then type in the Search bar the name of the game that you want to return. You will now see the last purchases that match the search term you entered. Click on the product that you would like to return.
  4. Scroll down the product page and click "I want to request a refund".
  5. You will be shown an overview of the game again. Here you can see the game time and the date of purchase, among other things. Click on "I want to request a refund".
  6. Now you have to set in which way you want to get your money back: Either as Steam credit or via the payment method used for the purchase.
  7. Below you can tell Steam why you want to return the game. You can ... a Reason select from the drop-down menu and leave your own note. Then click on "to submit an application". Steam support will process this and will then contact you by e-mail when a decision has been made about the return.